In the event that the consumer should call a toll-free number ddizi will be banned by the applicati

With the approval of the Law Decree Italy implements the European directive 2011/83 on consumer rights with the new rules for e-commerce in the EU that must be respected by all 28 Member States.
These new rights and protections for consumers, designed to facilitate electronic ddizi commerce by giving the 570 million potential online buyers in Europe, for added security in purchasing procedures. A new platform commissioned by the European Union will be available in multiple languages and will be managed directly by the European Commission: Inside you will find tips on how to resolve the issue and will be available to download pre-compiled modules to initiate complaints with the competent authorities. The new platform, once online, will be accessible from the portal "Your Europe". Compensation and refunds
The 'e-commerce is booming across Europe, so the European Parliament has passed a new ad hoc rules for compensation in the event of rapid consumer ddizi purchases not gone well. These new rules (Online Dispute Resolution - ODR), normed own by Directive 2011/83, will create a common platform giving buyers the opportunity ddizi to resolve their disputes with merchants without having to use the classic judicial notoriously long and expensive .
To return the new rules that apply to the whole of Europe have a deadline of 14 days to return merchandise purchased online, by phone or by mail, in case you change your mind for any reason. In addition, if retailers intend to charge ddizi customers the costs of returning the goods in case of rethinking are obliged to specify clearly and in advance. The presets
Henceforth it will be forbidden to resort to the trick of pre-ticked boxes for the extra options than buying, as was the case for example peri tickets whose transactions often involved the involuntary also purchase travel insurance. For extra options will be required to leave the box unchecked by default, giving the opportunity to the customer ddizi to select according to your wishes and needs. Costs and Cost Transparency
The total cost of goods and services must be clearly explained and can not be charged extra fees or surcharges unless clearly specified before ordering. As for payment by credit card will be capped for surcharges and merchants may not charge consumers more of the costs incurred by them to offer such a payment system. Charged calls
In the event that the consumer should call a toll-free number ddizi will be banned by the application of the telephone operators to rates higher than those of the base for normal calls. ddizi Pre-contractual information
They are then provided more pre-contractual information for consumers in all types of consumer contract and in particular in respect of distance contracts and negotiated away from business premises. Potential customers of an eCommerce website will then have at their disposal tools to evaluate the purchase and make informed choices. The operators, on the other hand, can operate in a more transparent and functional in both the domestic market and in the borders.
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